Privacy Policy

Public news and videos are free to read and watch. Research Desk and our AI-assistant tools share a subscription. This policy covers both, including account access, billing, optional emails and website measurement.

Who is responsible

The Coin Daily is operated by Novaframe AI Limited, a UK company and the controller of the personal information we use to run these services. Use our contact form for a privacy question or to exercise your rights. Choose Privacy or personal data and include an email address if you would like a reply.

Your account and sign-in

We use Amazon Cognito to authenticate accounts. You can sign in with email and password, or with Google where offered. We receive identity information such as your verified email address, provider identifier and sign-in status. Passwords are handled by the authentication service, not sent to our editorial team.

Google sign-in is for identity and email verification only. It does not give us access to your Gmail, Drive or other Google content, and does not give customers access to our internal Google Cloud resources.

Our account service keeps a member identifier, linked sign-in identities, verified contact information, membership references, preferences and security records. Secure cookies and server-held sessions keep you signed in. Linking a purchase requires verification, not just a matching email typed into a form.

Subscriptions and payments

Stripe processes checkout, subscriptions, invoices and payment methods. It receives the payment and billing details you enter, which can include your name, email and billing address. Our services use customer and subscription identifiers, status, plan, trial and renewal dates, and invoice information to manage access.

We do not store your full card number or card security code in our account database. Manage billing through your account. See Stripe’s privacy policy.

Complimentary access is recorded separately from paid billing. It does not start a Stripe subscription. Creating an account alone does not start a trial.

Research and AI-assistant requests

Research receives requests for the assets, dates, indicators and groups you select. Our MCP receives the tool requests your assistant sends, such as a ticker, comparison window or search query, and returns the relevant research data or chart.

Connecting the MCP does not give us access to your entire chat history. We receive the tool arguments the assistant sends, not general access to your conversations. Do not include private documents, passwords or sensitive information in a research query. Your assistant provider handles the conversation and returned data under its own terms and privacy policy.

In-product support chat. The Research Desk support panel sends your question, the bounded recent conversation history you provide and the section of Research you are viewing (for example Today, Markets, Cohorts, Tickers or Taxonomy) to our AI model provider, DeepSeek, so it can draft the answer. DeepSeek processing may take place in China. Do not include passwords, payment details, API keys or other secrets in a support question. Answers are drawn from our published support guides and are not a record of your account. DeepSeek processes that request under its own terms: see the DeepSeek privacy policy and the DeepSeek open platform terms of service.

The research tools are read-only. They do not connect to your exchange account, place trades or require your portfolio or holdings. Selecting assets is a research filter, not a request for personalised investment advice.

Limited technical request records help operate and secure the service: time, a pseudonymous account/key reference, tool or method name, outcome and response time. Our dedicated MCP usage log does not include tool arguments or conversation text. Separate hosting and security logs can include IP addresses and requested paths. Short-lived access checks, rate-limit counters and chart evidence references also support the service.

Emails and contact messages

Optional emails. Newsletter and product-update preferences are separate choices in your account. Neither is a condition of paid or complimentary access. Public newsletter signup asks you to confirm your address; account preferences use a verified contact address. We store your email, any optional name, preference and consent records, and relevant delivery, bounce or complaint information.

We operate Listmonk for subscriber management and use AWS Simple Email Service for delivery. Unsubscribe using an email’s link or change your account preferences. This stops the relevant optional messages; it does not cancel your membership. Necessary verification, security and billing communications are separate.

Contact messages. Our form sends your message to our private inbox through Formspree. Name and reply email are optional. Include an email if you want a reply, but never send passwords, sign-in links, API keys or full card details. See Formspree’s privacy policy.

Cookies, local storage and measurement

We use different kinds of browser storage:

• Account and security: cookies needed for sign-in, session protection and account actions.
• Preferences: local storage for your consent choice and, where offered, display preferences or course progress. Browser-only progress is not proof of watching and is not automatically an account record.
• Analytics and advertising: Google Analytics, Google Ads, Meta and X measurement configured through Google Tag Manager. These can measure visits, referral/campaign information, device details, content interactions and promotional-banner performance. Advertising systems can use identifiers for campaign measurement and retargeting.

Our banner lets you accept or reject analytics and advertising storage. The current tag configuration uses denied defaults in the UK, EEA and Switzerland; defaults elsewhere and the effect of your selection depend on the tag configuration. Your saved rejection is passed to the tags on later visits.

Google Consent Mode can send limited cookieless measurement signals when storage is denied. Cookieless does not mean no network information is transmitted. We do not describe these signals as guaranteed anonymous or free of personal data. Serving tags through gtm.thecoindaily.co does not stop Google or advertising platforms being recipients.

To change a saved choice with the current controls, clear this site’s cookies and local storage in your browser, reload and choose again. This can sign you out and remove browser-only preferences. You can also use Google’s ad settings, Meta’s ad preferences or X’s privacy settings.

Embedded YouTube players and externally hosted images can send requests to their providers. Activating a player brings YouTube’s own data handling into play. Some pages use click-to-load covers; this is not a claim that every third-party asset waits for a click. See Google’s privacy policy.

Why we use personal information

We use account and billing information to enter into and perform our agreement with you. We rely on legitimate interests for proportionate security, abuse prevention and responding to general enquiries, and on legal obligations where records must be retained or disclosed by law. Optional email marketing uses consent. Analytics and advertising storage use consent where required; the actual configuration is described above.

We do not sell personal information or use newsletter subscriber lists for advertising retargeting. This is separate from website advertising tags. Our analysis is not a credit assessment or personalised financial recommendation.

Providers and international processing

Providers include AWS for hosting, authentication, storage and email; Stripe for payments; Formspree for contact submissions; and Google and advertising platforms for the features described above. Authorised operators can access information needed for support, security and administration. We may disclose information when legally required.

Providers can process information outside the UK. Applicable transfer arrangements depend on the provider and service; contact us for information about safeguards relevant to your data. An assistant you choose also has its own terms. See AWS, Google, OpenAI and Anthropic.

How long information is kept

Retention depends on operating your account, completing the requested service, maintaining security, handling complaints and satisfying accounting or other legal requirements. Verification links and sessions expire; access expiry does not immediately delete every related record.

Necessary billing, dispute, security or suppression records may remain after membership ends or an email opt-out. Unsubscribing stops the relevant optional emails; cancellation ends membership according to its billing terms. Neither action automatically deletes all account records. Ask about a particular record through the contact form.

Your choices and rights

Depending on applicable law, you can request access, correction, erasure, restriction or portability. You can withdraw consent for optional processing without affecting the lawfulness of earlier processing.

You can object to direct marketing at any time. You can also object to processing based on legitimate interests, subject to the applicable legal conditions.

Use your account for preferences and a deletion request, or contact us. A deletion request is recorded for review; it does not immediately erase all records or cancel billing. Cancel renewal in Manage billing if needed. We may verify your identity before acting and respond within applicable legal time limits.

You can complain to the UK Information Commissioner’s Office or your local authority. You do not need to contact us first.

Changes to this policy

We update this page when services or data practices change. The date above identifies the latest revision. Material changes may also be brought to your attention through the service or account communications.